Customer Testimonials
You can trust Procter Atomotive to do a great job at a reasonable price.
Great service and love that I can now keep my car service local! The guys at Proctor were fast and friendly and did an excellent job with my Range Rover. My overall experience great and saved me time and money not driving to Dallas. Very pleased with the team there! Will definitely be going back.
I have been bringing my vehicles to get serviced here for a couple years now. They know their stuff. They never talk down to me when I have questions, or need them to explain things in a way for me to understand. The 'shuttle' service they provide their customers is so convenient for those of us unable to arrange our own rides to and from the shop. I highly recommend their services to anyone is search of a reliable mechanic shop.
I live in Lubbock, but took my car to Proctor Automotive for a second opinion regarding some car repairs and I'm glad I did! The week before, I had taken my car to a shop in Lubbock to have my alignment fixed and after leaving that day, it was still not fixed. I went back the very next day to have them actually fix it like I had asked them to the day before. After getting things fixed, they came out to speak with me and recommended that I have all four tires replaced as well... as the shocks in the rear of my car. All in all, it was going to cost me near $1,000. I didn't understand why they hadn't said anything the day before? They let me leave the day before without saying a thing and without doing the job I'd asked/paid them to do. Needless to say, I wasn't prepared to fork over that kind of money and wasn't convinced they were being honest with me. Long story short, I decided to get a second opinion while visiting my family in Abilene. I took my car to Proctor Automotive, explained what happened, and had them confirm that the repairs actually needed to happen. They took a look and called me back to let me know everything was fine except I had a rear light out. I paid $18.00 to fix something that actually needed fixing... something the other guys failed to mention. Everyone at Proctor Automotive was friendly and honest and that's all you can hope for these days! I would definitely go back to them and honestly probably will even though I live in Lubbock. See More
When we moved to Abilene we planned on selling our BMW, as we thought it would be difficult to find a reputable place for service. Thank goodness we found Procter Automotive! We worked with Vic, who provided excellent customer service. We HIGHLY recommend them!
