Procter was recommended to me by a guy at O'Reilly; and, being new to Abilene, I took his advice, called and got my truck in, for what I hoped would be a simple fix. As it turned out, my clutch was in dangerously, very bad shape and needed to be replaced. I was informed, every step of the way, about what all needed to be done, the cost and a good estimate of the time required to make it road worthy, again. The guys at Procter are friendly, courteous and professional, they even gave me a ride home until my truck was fixed; and, they came back to my house, to give me a ride back to their shop. They not only took care of my truck's problem, in one day; they cared and took care of me, too; very nice people! I knew the cost of the repairs, including tax, before I returned to pick up my truck; but, it wasn't until I got home and looked at the billing details, that I learned just how nicely, different, Procter is from other mechanic shops. Their charge for labor was more than fair; and, half the price other mechanics have charged me in the past; and, their work is guaranteed for one year! I couldn't have asked for better service or nicer, very informative guys. Finally, after decades of mechanics taking advantage of me, I have found a shop that does, not, take advantage of a woman; I, highly, recommend them; and, will return to them whenever I have any problem.
Sandi, it's so great to know that you were recommended to us by someone at O'Reilly. What's more, I'm delighted you found everything from the team's repairs to their assistance exceptional. It was a pleasure taking care of you and your truck's clutch, and giving you a ride home and back to the shop when our work was finished wasn't a problem at all. Again, thank you so much for all the kind words and the support, and if you ever need anything at all in the future, please don't hesitate to let us know. Till next time! -Chris R. Campbell Vice President
- Procter Automotive