Abilene Auto Repair

1325 Butternut St., Abilene, TX 79602
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Mon - Fri: 7:30 AM - 5:30 PM
Give us a call:(325) 672-9894
1

I called Proctor to get a quote on replacing the battery in my Mercedes Gl350. I was told that with parts and labor I would be looking around $400, so I took my car in the next day. I was told that my car would take about 45 minutes. I got a phone call shortly after saying my car would need the “more expensive” battery and that it would end up costing $526. I agreed, completely trusting them that the battery being installed was more expensive than the one that was previously quoted. I returned with my two young kids and just quickly signed the papers, paid and left. I looked at my receipt in the car and realized they had charged me $125 for labor, $62 for a diagnostic (a dead battery, in which I told them it was dead), and $38 for supplies (??). Meanwhile the battery was around $270, the price of the original battery discussed, not a more expensive one. I was shocked!! I feel so taken advantage of, and so disappointed. My mother in law called, as she has worked for Mercedes for a decade, and told them that their charges were outlandish and she had not seen that in all her years at the actual Mercedes dealerships. They finally agreed to send me a check to refund the diagnostic fee and the supplies fee, and I will take this review down if and when I get this check. But beware if you are a distracted mom or look like you don’t know anything about cars (both me!). It’s so unfortunate to see people taking advantage of hard working people in tough economic times like these.

1

If you like some one adding damage to your truck just cause u decide not to have them work on it..... Smh don't bring ur truck here that's for sure

Jace, we do not have any record of ever providing service to you. We are a leading provider for auto repair in Abilene, and anyone that is one of our customers knows that we are a trusted company that will stop at nothing to make our customers happy. -This is a bogus review and should be disregarded.

- Procter Automotive
1

Do not bring your car or truck here They use to be a great company don't know if they have a mechanic in there purposely do damaging cars or what but would not advised bring ur car here

Josh, we do not have any record of ever providing service to you. We are a leading provider for auto repair in Abilene, and anyone that is one of our customers knows that we are a trusted company that will stop at nothing to make our customers happy. -This is a bogus review and should be disregarded.

- Procter Automotive
5

Professional service, friendly staff, reasonably priced.

5

Very polite , efficient and trustworthy. Would recommend

5

I always feel confident when I leave a car at Procter's. It's a good feeling knowing whatever needs I have in any of my cars or kids cars the folks at Proctor Automotive will fix it right. It's like the saying goes "I've got a guy".

5

Proctor Automotive has become our "Go To" vendor when we need repairs to our vehicles. They always are very responsive to our concerns and manage to get us in quickly. They not only have taken care of our 2 vehicles we currently drive but have been awesome to consult/advise/repair my husband's 1979 Ford PU - his baby! And guess what? They follow up repairs with either a text, email, or call to ensure our satisfaction.

5

They did a great job fixing my truck highly recommend them

4

,j

5

They do good work.

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