Abilene Auto Repair

They are thorough and I feel they can be trusted.

Good customer service Jimmy and crew are always helpful and informative. Their knowledge and honesty allows us to trust them completely. We have used Procter for 12 or 13 years. They have stood by their work each time. We have always been completely satisfied with their work.

So far I made an appointment, took the car in at 7:30am, was told it would be same day diagnostics (Was not expecting it to be fixed same day-Only a call as to what was needing done), was promised I would receive a call back. No call. Even after I called close to the end of the day (for them) to make sure all was well....they said "About to look at it now, I'll call as soon I know something". Last I heard. Called back and no one was there. Drove by and closed. My car was in the same place it was parked at 7:30am. I even waited a few days for the appointment. I wouldn't be mad if they said it was going to have to say there. They did not. All they DID say was we will call you back. Again, they did not. I would think it to be basic customer service to honor your word and at the very least inform your customers of what is going on. Communication goes a long way. Will update after they open again.

So far I made an appointment, took the car in at 7:30am, was told it would be same day diagnostics (Was not expecting it to be fixed same day-Only a call as to what was needing done), was promised I would receive a call back. No call. Even after I called close to the end of the day (for them) to make sure all was well....they said "About to look at it now, I'll call as soon I know something". Last I heard. Called back and no one was there. Drove by and closed. My car was in the same place it was parked at 7:30am. I even waited a few days for the appointment. I wouldn't be mad if they said it was going to have to say there. They did not. All they DID say was we will call you back. Again, they did not. I would think it to be basic customer service to honor your word and at the very least inform your customers of what is going on. Communication goes a long way. Will update after they open again.

As always my experience at Procters was a pleasant and satisfied one.

Always a pleasure.

Very informative and helpful. Finds the problems nobody else sees. Patient and flexible with schedule.

oil change for diesel p/u. Started using them last year and they have done a wonderful job.

Jimmy, Perry & Team were Great, took my over Diagnosed problem from another shop, gave me an honest complete repair at 1/3 the price I was quoted at the other place. Very Pleased and happy with the results.

Being a woman who has experienced more unscrupulous auto repair shops, than honest, I was pleasantly surprised with their straight forward honesty and clear explanation of the work needed. First, I was contacted, after they had a look at my problem; and, determined it was not a simple fix, as I had hoped. I was informed what needed to be done; and, given a price, for the work, including tax. I approved; and, asked them to continue w/the needed work. I was contacted, again, later in the day, to let me know how the work was progressing; that was, not only unexpected; but, never before experienced. I, again, was delighted that this work was done in one day; no excuses, no delays; and, I have a good idea how labor intensive the repairs were.