Abilene Auto Repair

Was very impressed with the professionalism of the staff. Very friendly and understanding. I'm new to the area and did my research on where to take my vehicle. They received a bunch of positive reviews, which convinced me to take my vehicle to them. They fixed everything I asked them to fix and the cost wasn't ridiculous. I have other things that need to get done, but I will save that for another time. As long as I am living here I will only take my vehicle to them.

As we approached Abilene on I-20 during a cross-country trip, the rear end of our car, pulling a trailer no less, had become so noisy that we couldn't ignore it any longer. We went to a hotel and I found Proctor Automotive on Yelp. The first thing Monday morning I pulled in and asked them to diagnose the noise. It was evident that this was a very busy shop and I wondered if we might not wait around most of the day just for an estimate. The service writer was very courteous and seemed to understand the spot we were in, but said that he couldn't make any promises about turnaround time, given how busy they were. On the way back to my hotel the courtesy driver also gave me little assurance about a speedy repair and told me that Proctor had 8 full-time mechanics working 50 hours per week. Mentally I tried to accept the idea of spending several days in Abilene. No more than an hour later Proctor called with a stethoscope diagnosis that the rear pinion bearing was the source of the noise and they were going to open the cover and look inside with my OK. In another half hour I got another call saying that all the bearings in the rear end must be replaced, given the amount of metal debris they found in the oil. Still no real estimate of how long any repair would take. After another half hour, the owner himself (Jimmy) called to give me the bad and not-so-bad news. The repair was not going to be cheap, but they had located all the parts and he assured me that their rear end mechanic was a real expert who could set it up to operate like new. The best news was that they were going to do their best to get the car out that same day! Sure enough at about 4:00 p.m., I got the call that told me that my car was ready. I could have hugged them all--I guess it's a good thing that I was on the telephone and not talking face-to-face. :^\ The final report is that we put 4500 miles on the repaired rear end, still pulling a trailer, and it never gave us a moment of concern during the rest of our long trip. I was shown some pictures of some of the classic cars that they work on at Proctor. Apparently they even do some restoration work. This is no ordinary shop and they have been around for a long time in Abilene. I wish they were in my home town.

Great service in a very timely manner! Thanks!

Procter Automotive saves me from having to take my Porsche to Fort Worth for service. Procter was recommended by my Porsche salesman. I have not been disappointed.

I was kept up to date as to the status of my Audie. It now runs great. Was very pleased

Were able to get me in right away and were able to recognize the need for a fix other than my main reason for the visit.

Very OUTSTANDING!

Always excellent service.

Procter Automotive was fantastic! I'm from out-of-state and needed a mechanic and they did not disappoint. They were extremely friendly, helpful, and timely. I'm definitely coming back!

Received truck after closing one evening, worked on it the next day, kept overnight, finished the next morning. Good job, very courteous, notified us in advance prior to work being done.