Being a woman who has experienced more unscrupulous auto repair shops, than honest, I was pleasantly surprised with their straight forward honesty and clear explanation of the work needed. First, I was contacted, after they had a look at my problem; and, determined it was not a simple fix, as I had hoped. I was informed what needed to be done; and, given a price, for the work, including tax. I approved; and, asked them to continue w/the needed work. I was contacted, again, later in the day, to let me know how the work was progressing; that was, not only unexpected; but, never before experienced. I, again, was delighted that this work was done in one day; no excuses, no delays; and, I have a good idea how labor intensive the repairs were.